Mobile technicians working on Mercedes-Benz vans will now be subject to new, more stringent health and safety standards.
Technicians working for MobiloVan – a free call-out service for Mercedes customers – will now be certified every three years, rather than five, through a partnership with the Institute of Vehicle Recovery.
Mercedes has 150 MobiloVan roadside assistance vehicles covering the UK, with a claimed average response time of less than an hour, and more than 80% of vehicles fixed at the roadside.
David Joyce, customer services director for Mercedes-Benz Vans UK, said: “The safety of our customers, their vehicles, and our technicians is of the upmost importance when attending a roadside callout.
“We know that it can cost up to £500 per day for a business’ vehicle to be off the road, so our MobiloVan offering is a vital service to help keep businesses moving.
“The new health and safety standard we’re implementing for our technicians therefore ensures that our customers are in the safest possible pair of hands in the event of a roadside call out.”
Mark Hartell, vice chairman of the Institute of Vehicle Recovery, added: “We are pleased to be partnering with Mercedes-Benz Vans to establish a three year re-certification programme for health and safety, which is a first in the industry.
“The safety of roadside operatives is paramount and we hope that by reducing the number of years in between certification, we will continue to increase the levels of welfare.”
