Fleet company Holman says it has reduced off-road time for customer vehicles to a record low through new initiatives.
It said the average vehicle off-road time for core fleet customer vehicles in August 2024 was 2.24 days – down from 3.79 days a year earlier.
According to Holman, the improvement has been driven by a major enhancement programme to the structure of its downtime teams and processes, as well as an investment in specialist expertise.
It said a tiered approach to downtime meant that now, when an asset was identified as having a vehicle off-road issue, the team was immediately ‘on the clock’ to manage the vendor and monitor any repair work.
Holman fleet operations manager Matt Hill said: “Where Holman really specialises is in the problem cases. Our tiered approach means that more straightforward repairs are immediately pushed through by the downtime controllers.
“As soon as they see that there are more complex or technical issues that need managing, the job is escalated to the technical members of the downtime control team.”
Downtime control team leader Ali Hammond said: “Because our team members have been technicians or have industry knowledge themselves, they know the issues workshops encounter.
“We’ve tasked the team with being problem solvers, finding innovative ways to keep the repair process moving and getting vehicles back on the road as quickly as possible.”
